Three hour wait, three days in a row: Mass. shelter hotline leaves some families desperate
![Person waiting by their phone](/sites/default/files/styles/large/public/2022-11/News%20Images.jpg?itok=xofqedOA)
November 22, 2022
Long waits on shelter hotlines are putting people in danger: “'I have had clients who went back to their abusers because they weren't able to access a shelter.' Liz Alfred, Greater Boston Legal Services Attorney."
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